Thank you for choosing cadeirahome.com.
We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase of a Living Room Carpet, Curtain, TV Cabinet, Wardrobe, or Automatic Sweeping product, you can apply for a return or refund according to the following policy:
- Return Period
Customers can apply for a return within 30 days of receiving the product.
Applications submitted after the return period may not be processed.
- Eligible Items
Returns are possible in the following situations:
Product has quality issues
Product damaged during shipping
Received the wrong product
Product is clearly not as described
Customer is dissatisfied with the product
Even if the product has been opened, a return can still be requested if the return conditions are met.
- Non-Returnable Items
Returns may not be processed in the following situations:
Damage caused by the customer
Missing essential accessories
Abnormal use or intentional damage
Exceeding the return application period
- Return Application Process
Please follow these steps to apply for a return:
Contact customer service and provide:
Order number
Product photos (if applicable)
Reason for return
After customer service confirmation, return instructions will be provided.
The customer should return the product as instructed.
After receiving and inspecting the product, we will process a refund or exchange.
- Refund Instructions
After refund approval:
The funds will be returned to the original payment account.
Refund processing time is usually 5–10 business days.
Actual arrival time may vary depending on the bank or payment institution.
- Shipping Costs
Return shipping costs incurred due to product quality issues or incorrect shipment will be borne by us.
Return shipping costs for personal reasons are usually borne by the customer.
- Return Address
- Contact Us
For returns or assistance, please contact us:
Email:
Phone:
Thank you for your support of cadeirahome.com. We will continue to provide you with a better home shopping experience.